Customer Care / CRM Award
| Bank of Ireland Global Markets Damien Daly 
Bank of Ireland Global Markets offers a comprehensive range of award-winning treasury products and services and is recognised as Ireland's leading treasury services provider. Its customer base ranges from major multinationals through to fast growing companies, across Ireland, Britain, and the US. The business has developed a customer-focused, strategic marketing capability, which is now driving its overall business strategy. The primary focus of Global Markets is to help customers to manage risk, using first-class innovative products tailored to their business. It can handle all customers' treasury management needs from currency, interest rate and international trade risk management to treasury investment solutions and global payments. |
KDD Kevin Dempsey 
KDD incorporates Styleline Wood Blinds and Prestigious Textiles and the firm is a leading convertor and distributor of wood slat blinds and soft furnishings fabrics to the retail, home and contract window furnishings market across the 32 counties of Ireland. The Styleline range consists of market-leading collections and an eclectic mix of exclusive finishes, whilst the Prestigious collection is consistently acknowledged as being innovative and first to market. Both ranges are all designed in-house, produced at overseas partnered production facilities and are exclusive in all markets served. The firm has also successfully established trading companies based on the Irish model in France, Germany and South Africa. |
| O2 Ireland John Curran 
O2 Ireland is a leading provider of mobile services, offering communications solutions to 1.6 million customers and corporates in Ireland and the UK. It has offices in Dublin, Cork and Galway as well as a Customer Care Centre in Limerick and a total workforce of over 1,700 employees. O2 is a wholly-owned subsidiary of Telefónica SA. O2 and Telefónica bring together two strong, successful, growth-orientated companies, creating a strong pan-European/global telecoms player. The combined entity is second largest global wireless operator outside of China, with more than 116 million mobile customers. O2 has built a track record of operational delivery and a strong brand. |
Toyota Ireland Michael Gaynor 
Toyota Ireland is a 100% Irish owned Company that distributes and markets the Toyota brand in Ireland. Toyota's network of 56 dealerships work in partnership with Toyota Ireland in shaping the brand's success. Toyota is the leading motor brand in Ireland with a market share close to 15%. Underpinning Toyota's success has been their brand promise of superior quality. In 2004, Toyota undertook the decision to extend this brand promise to their customer experience at retail. The results in 2006 have been greater levels of customer recommendation, acquisition, retention and share of wallet. The program was headed by Michael Gaynor and later adopted as best practice for Toyota across Europe. |
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